The Client

1st Access Self Storage Logo

Company Name:

1st Access Self Storage

Company Size:

SME

Sectors:

Property

Services Echo provide to the client:

CRO Digital Marketing PPC SEO

What Echo has achieved

222%

Increase in
Conversions

65%

Increase in
Site Traffic

177%

Increase in
Organic Reservations

58%

Increase in
Top 3 Search Rankings

The Challenge

What 1st Access Self Storage Wanted

The client’s primary objective was to drive new potential customers to their refreshed website and significantly increase the volume of online reservations. They aimed to dominate search results for highly competitive terms to outperform local and national competitors.

The Challenge We Faced

The main hurdle was the high level of competition within the self-storage sector for specific, high-intent search terms. While the client had a physical presence, their digital authority needed to be bolstered to convert traffic effectively.

The website previously struggled to guide users through a clear booking funnel, leading to missed opportunities. Our challenge was to implement a holistic strategy that combined a technical SEO overhaul with a conversion-focused design to ensure that every visitor had a seamless path from discovery to reservation.

The Solution

How We Tackled the Problem

  • New Website & CRO
  • SEO strategy
  • PPC Retargeting

New Website & CRO

We rebuilt the 1st Access website with a bespoke, mobile-first design that puts conversion rate optimisation at the heart of the user journey. By integrating Storman software, we automated the booking and payment process to remove friction, while interactive tools like a custom space calculator and unit visualiser provide immediate value to help users make informed decisions. The streamlined navigation includes strategic calls to action and live social proof to build trust at critical decision-making points. This performance-led approach ensures a seamless, high-speed experience across all devices, transforming the site into a powerful lead-generation tool.

SEO strategy

We implemented an SEO strategy focused on developing topic clusters for high-competition search terms to establish long-term topical authority. By restructuring the site’s content architecture, we significantly increased organic visibility for primary keywords across storage-related searches. This approach was supported by SEO migration during the site rebuild to protect existing rankings while enhancing technical performance. The result is a sustainable increase in high-quality organic traffic from users actively seeking storage solutions.

PPC Retargeting

To maximise the efficiency of our paid media spend, we integrated sophisticated retargeting layers into the existing PPC campaigns. This strategy ensured we re-engaged users who had previously interacted with the site, keeping 1st Access front-of-mind during their decision-making process. By capturing this warm audience, we successfully increased the overall conversion rate of all paid traffic while reducing the cost per acquisition. This targeted approach ensures that the marketing budget is focused on the users most likely to complete a booking.

New Website & CRO

We rebuilt the 1st Access website with a bespoke, mobile-first design that puts conversion rate optimisation at the heart of the user journey. By integrating Storman software, we automated the booking and payment process to remove friction, while interactive tools like a custom space calculator and unit visualiser provide immediate value to help users make informed decisions. The streamlined navigation includes strategic calls to action and live social proof to build trust at critical decision-making points. This performance-led approach ensures a seamless, high-speed experience across all devices, transforming the site into a powerful lead-generation tool.

Services that Echo Provided

CRO Digital Marketing PPC SEO

Our Results

What We Achieved For Them

By executing a complete website redesign and a revised user journey, we achieved a huge improvement in conversion rates across all digital channels. The simplified booking process made it much clearer for users to navigate, which directly drove the overall increase in reservations made through the site.

Our organic efforts drove a significant increase in visibility by moving a large number of competitive search terms into the top three positions on Google. By aligning this with a PPC retargeting strategy, we ensured the client maximised their return on investment and stopped losing potential customers throughout the marketing funnel.

Conversions Increase

The website's ability to turn visitors into customers nearly doubled following the redesign.

The website's ability to turn visitors into customers nearly doubled following the redesign.

More Reservations

We saw a massive uplift in total reservations made directly through the website.

We saw a massive uplift in total reservations made directly through the website.

Top 3 Rankings Growth

We achieved a 57.89% increase in search terms ranking in the top three positions for high-competition focus terms.

We achieved a 57.89% increase in search terms ranking in the top three positions for high-competition focus terms.

Organic Growth

Reservations specifically originating from organic search grew substantially due to the new SEO strategy.

Reservations specifically originating from organic search grew substantially due to the new SEO strategy.

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